This
Terms of Use outlines the user policy of TheAppFounders, its services and liabilities involving
the use of our services and products. By registering for any of our services, you agree
that you have read and accepted all the terms and conditions outlined in this
document.
Coverage & Scope
This
Terms of Use covers the treatment of use of services and products theappfounders and/or a website
owned and operated by theappfounders.
This
document is not applicable to companies that theappfounders has no ownership of or does not
control, or of persons that are not under the employment and management of theappfounders,
including any third-party service and/or product providers bound by contract and any
third-party websites to which theappfounders’ website links.
Filing a complaint
In case
of filing a complaint, theappfounders will try and come to a mutually acceptable solution if a
user is unsatisfied with any of our services. Revocation occurs when things don’t work
out. If You think about filing a claim, please write to us before launching a
request.
You
should only file complaints if we are unable to affect a mutually satisfactory
solution.
Eligibility for refund
We
handle every project in a professional manner to ensure that the client is delivered
what was mentioned as per the terms and conditions of the proposal. However, if the
client has gone through the dispute resolution process, refund claims will be considered
as per the following schedule which clearly lists the services and our Terms of Use
related to each service.
Application programming
We will
offer a full refund if, for some reason, the project has not been initiated. An
agreement is drafted for every application programming project. In case no agreement has
been devised and/or there is no mention of a Terms of Use, we will apply the following
delivery policy:
theappfounders
will issue a partial refund upon the discretion of the service provider if the project
does not get finalized as mentioned in the delivery policy and contract. The proportion
of the project completed will be calculated by theappfounders and the proportion that is not
complete will be treated as per the pre-defined scope of the project.
Dedicated Hiring
theappfounders
offers a full refund if there is a delay in starting the project by either the
programmer / designer / content writer / SEO expert (or any other resource /
staff).
We will
offer a proportionate refund if the client cancels the project at any point in
time.
We
offer no refund for days worked. If the client is not satisfied with the work at any
point in time, they must immediately notify our Project Manager and ask for discounts
for any work not carried out. We will not accept any such negotiation at a later
date.
Applicability of the Delivery Policy
Timely payments: A project is not considered to be void if the
agreed upon / listed payments are not clear.
Timely
communication from the client: theappfounders is not bound by the Terms of Use. The client must
provide timely information for successful completion of the project. theappfounders will not
accept any responsibility for the delay or failure of completing the project arising out
of miscommunication or lack of communication in a timely manner.
Completeness of information provided by the client: theappfounders is not
obligated to respect its delivery and/or refund commitments if the client fails to
provide complete information/scope of the project to theappfounders at initializing stage of the
project.
theappfounders
will only compensate for the delay of delivery, unless there is a special agreement
signed with a penalty clause for delay in delivery.
Limitation of Liability
theappfounders’
liability is limited in as much to the value of the portion of the project (as per
theappfounders’ proposal) which may be incomplete at any given point of time. theappfounders will not be
held responsible for losses arising out of the services delivered / not delivered or the
delay in the same. theappfounders is only liable to refund if the client cancels the project, and
as such, the cancellation has been communicated to theappfounders in writing.
Processing of Refunds
theappfounders
will process the refunds and mail the same within 5 business days of the cancellation
date. The same method of payment will be required as the original (refund by check or
refund to credit card).